I had my first contact with Jackson Memorials in 2002, when I was assisted with creating and ordering a double headstone for my mother and sister. My heart was heavy, but 20 years later, I still remember how the counselor at Jackson Memorials made the process easy for myself and my daughter. The final product, delivered and installed,
left me without words – just so much appreciation for the beauty that was becoming of the two most beloved people in my life.
Fast forward several years, I called on Jackson Memorials for assistance with getting advisement on having two vases added to the double headstone. I worked directly with Mr. Hugh Gordon. The ordering process was completed telephonically, as I reside out of state. When I say Mr. Gordon made the transaction, from beginning to end, smooth and effortless, that would be a massive understatement. The vases were ordered, delivered and attached to the existing double headstone, and Mr. Gordon kept me updated on the process via phone calls and/or emails. I always felt as if I had no worries or concerns while Mr. Gordon was working with me on this desired transaction/order.
May 2022, I am conducting my third transaction with Jackson Memorials, and to my delight I am assisted by Mr Gordon for a second time. I knew what I wanted (a ‘border’ around my mother’s and sister’s plot) but didn’t know how to proceed. One email to Jackson Memorials and Mr. Gordon contacted me with information about ‘cradling’. With his patience, thorough information and guidance, I ordered the cradle and the ordering process was completed telephonically and via email.
I have worked with Mr. Gordon (or, should I say he has worked with *ME*) and I can not say enough about his high level of professionalism, courteousness, patience, understanding and more importantly, care and concern.
Most of my family reside in Jackson, TN and I have never hesitated to share my experience with them and refer to Jackson Memorials. Jackson Memorials and Mr. Gordon are a welcomed relief during the time of bereavement.
Mr. Gordon, thank you for all that you do!
A welcome relief.
Mr. Gordon made this so easy, very knowledgeable, and explained every step in detail. The stone I ordered for my dad has a lot of details. I had no idea how to do any of this and he made it so easy. He’s a very down-to-earth guy and we were very impressed and pleased with all of it. I would definitely use them again if needed.
– Kerry Bradford
Wonderful service, we were so pleased with our purchase. We were privileged to have a young man, Hugh Gordon, to assist with our purchase. He was a tremendous help, and an asset to Jackson Monument!
Very friendly and helpful I like the service I would recommend Jackson Memorial to my friends and family.
Very Friendly and Helpful
Hugh was really helpful in helping my husband pick and design a headstone for his mother’s grave. Highly recommend.
I was totally impressed at Jackson Memorial here in Jackson, Tennessee. Hugh made my ordering of a stone for my brother’s grave. He was very patient and professional and helped me right down to the last detail. I highly recommend Jackson Memorials to all. And Hugh who is over the office in Jackson Tennessee is the best.
Choosing a monument for our mom was made easier by working with Hugh. Very professional, listened to what we wanted, helped with the design, etc. He knows his stuff and is a pleasure to work with!
Thank you, Hugh
-Lynn Whitten and Debbie Pendergrass
A pleasure to work with!
I am well pleased with the quality of the memorial and service afforded me during this process and transaction. It was a difficult process during the loss of my wife.
I would like to extend my appreciation to Mr. Hugh Gordon for assisting me and my family during this very sad time. Mr. Gordon was very professional from the onset to the completion and installation of the memorial. He was most helpful in assisting with the design, graphics, and helping me understand the process of the manufacturing of the finished process/product. He is certainly a very capable employee and a very valuable asset to your company.